Terms and Conditions

The user agrees to be bound by the Terms and Conditions described herein for using the service provided by Dealing With Cancer. If the user does not agree to be bound to these Terms and Conditions, they are invited not use the service. The request to book an appointment must be made by e-mail or by sending the completed form, available on our website. The user needs to assure the technological resources required to enable the appointment and should also ensure that the connection is established in a noise-free space and one which guarantees the privacy needed during a psychology session. Dealing with cancer reserves the right to modify these Terms and Conditions at any time. Please read these carefully and before using the service.

General conditions

Dealing With Cancer promotes an online psychological support service. The online psychological support is accepted and recognised not only by Ordem dos Psicólogos Portugueses, but also by the International Society for Online Mental Health and the American Psychological Association.

The target population for these appointments are adults and adolescents. Teenagers under 18 years of age need to provide a declaration of consent signed by their parent or guardian. The schedule of an appointment should be made 2 working days in advance. Any exceptions must be authorised and, for this purpose, an email should be sent to dealingwcancer.info@gmail.com . Failure to pay for the service up to 2 working days prior to the scheduled date (or at any other time expressly authorised by Dealing with Cancer) to provide the service will automatically cancel the appointment. Delays of the patient beginning the session will only reduce the remaining time, so as not to impact other patients opointments. Dealing with cancer reserves the right to modify these Terms and Conditions at any time. The continued use of the site following any changes, will automatically mean consenting to these changes.


Specific Conditions

The use of this service assumes that the person has the necessary knowledge and technological communication resources: a device with internet access will be required to send emails and make video call to attend sessions via Skype. Only in exceptional circumstances can voice functionality be used solely.

If you do not have or are familiar with Skype, you can install at: http://www.skype.com/en/

The payment methods available for these services are PayPal or Bank Transfer. After payment, you must send the payment copy to dealingwcancer.info@gmail.com


Patient Guarantees

The Psychologist will expressly follow the Code of Professional Ethics of the Ordem dos Psicólogos Portugueses, the Patient will be informed of the relevant aspects and procedures. The Psychologist must ensure that they are fully understood.

This service will guarantee privacy and confidentiality to the patient (exceptional circumstances that may lead to breach of confidentiality will be explained during the session). Moreover, Dealing with cancer assures that they will safeguard the personal data of the patient, never disclosing it third parties.

If communication is impossible for technical reasons, the session will be rescheduled at no additional cost. In case where the Psychologist cancels the consultation due to any impediment, it may be rescheduled, depending on the availability of both parties, or the patient may choose to be refunded in full.

Responsibilities of the Patient in using the service

 The Patient is responsible for checking their email inbox (including spam) whenever there is an email exchange with Dealing with Cancer.

The Patient will ensure adequate privacy conditions whenever they have an appointment (Skype calls should be established in a private place, with low noise and good internet conditions).

 The Patient will ensure that they are punctual to a session and begin with a text message via Skype messenger to show that they online and ready to begin the session.

The Patient is responsible for respecting the Psychologist’s privacy and making a commitment to not record images or audio content during sessions.

The Patient may not grant their session to another person or substitute their presence for another in session without the Psychologist’s prior consent.

The Patient is responsible to proceed with payment within 2 working days prior to the appointment. In exceptional situations where they have been granted permission, the Patient must meet the alternative deadline arranged by Dealing with cancer.

If the Patient intends to cancel the appointment they will be responsible for communicating this in advance of a session. Same day cancellations will not be refunded.

In exceptional circumstances that justify a Patient’s absence, Dealing with cancer will use its discretion to establish whether to provide a refund or reschedule session at no extra charge. However, in these circumstances, the reasons must be reported within 8 calendar days and session will be rescheduled according to the professional’s availability.

Service cancelation

The Patient has the right to commence, continue or terminate this service at any time, regardless the predefined session plan.

The Psychologist may also interrupt the support sessions or follow-ups if any behaviour and / or situations triggered by the Patient may be considered disrespectful, improper, or if the conditions for the appointment are not met (example, the patient establishes the connection in a space without full privacy). In this case, there will be no refunds.